Terms & Conditions

See Terms & Conditions for the TONE Device below.

Terms & Conditions for all Meal Plans & Coaching Programs

By purchasing the meal plans, I agree that I have read and understood the following terms and conditions of purchasing and downloading the plans. These terms must be agreed to in order to be able to purchase and download any Ketogenic Girl programs. You are not on the website of a nutritionist or dietitian. If you wish to consult with a certified nutritionist or dietitian, please contact a board certified person in your state.

1. You must have a health screening and bloodwork done before going low carb or keto to rule out any health conditions such as insulin resistance or pre-diabetes, gall stones, kidney issues or any other health conditions which would make keto unsafe for you or unsafe without close doctor supervision. You must consult your doctor before starting a lowered carb or keto diet to make sure that it s suitable for you and that there are no contraindications for keto or low carb from potentially unknown health conditions if you’re currently taking any medication.

2. Are you brand new to low carb and keto or are you doing low carb at the moment? What is your current carb intake? It’s important to first determine your current carb intake so that you may gradually lower it over time to avoid any Keto flu symptoms when trying a keto diet. If you are not sure of your current carb intake, you may use a food tracker such as My Fitness Pal and enter in one average day's food intake to see what your carb intake is at the moment. If your carb intake per day is over 40 g per day total, you will need to gradually move to keto, and if over 80 g per day then you will need several weeks to prepare.

3. During the first phases of eating a lower carb or ketogenic diet and before starting the meal plans or 28 day challenge, you must gradually reduce your carb intake over 2-6 weeks before day 1 of the challenge in order to avoid keto flu symptoms. You may have to reduce your carbohydrate consumption slowly over a longer period of time to minimize any potential reactions, but eventually, by continuing to consume a diet lower in high carb foods you should be able to avoid any keto flu or hypoglycemic reactions.

For example, If you are at 80-100 g of carb per day or below, you will need to go down by 10 g per week down to the 30 g per day in order to start the challenge, while slowly adding in some healthy fats. Once on the challenge, until you are keto adapted and have retrained your body to burn fat, don’t try to go for more than 3-4 hours without food. You may also need to modify the macros slightly by consulting with your nutritionist, and by testing your ketones and blood sugar to see if you can get into ketosis with higher or lower fat levels, higher protein levels, or even adding more fibrous greens each day or one day a week depending on how you adapt. You can read more about avoiding hypoglycemia and gradually reducing carbs with this link: https://www.ketogenic-diet-resource.com/reactive-hypoglycemia.html

4. If you are diabetic (type 2 as type 1 cannot do the challenge - see below for a list of conditions which are not safe to do keto on your own without close doctor supervision), a Ketogenic (keto) diet is a high fat and low carb diet which can potentially change the way your body stores and uses energy, easing diabetic symptoms. We have type 2 diabetic members on the 28 Day Challenge who are doing great. However you must have doctor approval in order to participate in the 28 day challenge to make sure that your physician will be able to supervise you. You must also gradually reduce carb intake very slowly over several weeks by 5-10g/week while adding in healthy fats to avoid any hypoglycaemic or keto flu symptoms and make sure the diet agrees with you.

This is merely an opinion blog. The information held on this blog is merely the opinion of a layperson individual. The research and information covered in this blog is open to public domain for discussion and in no way breaches or breaks the boundaries of the law in any country. I am a self taught food blogger only, and not a certified nutritionist, doctor nor do I claim to have any formal medical background. I am not liable, either expressly or in an implied manner, nor claim any responsibility for any emotional or physical problems that may occur directly or indirectly from reading this blog.

I am in direct ability and use of conversation under following articles.

(9) A person who does not hold himself or herself out to be a dietitian or nutritionist when that person furnishes nutrition information on food, food materials, recipes, meal plans or dietary supplements. This Article does not prohibit that person from making explanations to customers about foods or food products in connection with the marketing and distribution of these products.

(10) An herbalist or other person who does not hold himself or herself out to be a dietitian or nutritionist when the person furnishes nonfraudulent specific nutritional information and counseling about the reported or historical use of herbs, vitamins, minerals, amino acids, carbohydrates, sugars, enzymes, food concentrates, or other foods. (1991, c. 668, s. 1; 1995, c. 509, s. 135.2(s).)

Again, you are not on the website of a nutritionist or dietitian. If you wish to consult with a certified nutritionist or dietitian, please contact a board certified person in your state.

Purchase of the meal plans which are digital downloads fall under the following terms for refunds.

Customers will receive a full refund or exchange credit towards other Ketogenic Girl products if returned in original packaging & brand new condition within 14 days of purchase. Digital products, which are purchased and instant downloads such as ebooks and meal plans, or include access to coaching support groups online, are non-refundable, and therefore not eligible for return or refund.

For printed and shipped items, please contact customer service at contact@ketogenicgirl.com and return your shipped items to the supplied address.

Some precautions must be made clear;

In order to follow this or any other diet program, you must first undergo a health screen to rule out any rare conditions or contraindications with your health or medications with a ketogenic diet.
this diet is not appropriate for people with any stage of kidney disease, or any pre-existing liver, pancreatic or kidney issues or conditions. Some rare conditions such as Muscular Dystrophy and other conditions may complicate and severely distress the pancreas, liver or kidneys.
this diet is not appropriate under any circumstances if you currently have blood sugar issues such as hypoglycaemia or type 1 diabetes. It may or may not be appropriate if you have type 2 diabetes and on any medications for diabetes, and will require doctor supervision.
this diet may not be appropriate or safe for people who are pregnant, nursing or who have Gestational Diabetes.
this diet may not be appropriate for anyone suffering or recovered from an eating disorder.
by agreeing to these terms, you are affirming that you do not have any of the above medical conditions, and you are proceeding at your own risk, with your doctor's approval.

There are also other considerations such as the possibility that you may need to rapidly change your medications while on this diet. If you are considering the Ketogenic Diet, it is important to speak with your physician or endocrinologist, especially if you have any kind of medical condition, to develop a plan.

Before starting any diet, you must speak to your doctor. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

If you think you may be suffering from any medical condition, you should seek immediate medical attention.

The diet is not recommended for the following:

People who are underweight or have an eating disorder
Children (under 18 years old)
Type 1 diabetics and diabetics taking medication for their diabetes (other than Metformin)
Pregnant women or breast feeding mothers
People recovering from surgery
Those who are frail or have a significant underlying medical condition should speak to their doctor first, as they would before embarking on any weight-loss regime.
Those who are not sure about whether it may affect their prescribed medications should to speak to their doctor first.
People feeling unwell or have a fever
People with a history of serious mental health problems.

Who is the ketogenic diet NOT recommend for?

Before beginning any new diet or exercise regimen, always consult your local general practitioner.

Due to the effect of acidifying the bloodstream, anyone with the following conditions are advised NOT to follow the ketogenic diet:

-Any stage of pregnancy

-Anyone with decreased kidney function

-All type 1 diabetics (recommended for type 2 diabetics without kidney damage and under doctor supervision)

-Anyone on medications that decrease kidney or liver function (i.e. metformin). Keto must be discussed with your physician if you are on any kinds of medications or drugs to ensure there are no contraindications with keto

-Women with irregular menses

-Anyone with a current or previous eating disorder

-Anyone with chronic respiratory conditions (COPD and other restrictive lung diseases)

It's important to keep electrolytes up on a ketogenic diet by upping sodium intake with a high quality source such as Himalayan sea salt or Celtic sea salt. I like to add it to bone broth, and meals during the way or even water. The body loses a large amount of water and sodium on a ketogenic diet so it is important to increase sodium ingested. The body, if healthy and well functioning, will regulate the appropriate amount of potassium to retain based on how much sodium is ingested.

It is important to be very careful at all times when taking any potassium supplements, and discuss any potassium supplements with your physician or GP. It is not safe to supplement with potassium in any form, at any time, other than prescribed by your car provider.

If you are experiencing lethargy or a lack of energy on keto, as well as muscle cramping, it can be can in some cases mean that sodium intake needs to be increased and electrolytes balanced out.

KETOGENIC GIRL MEAL PLAN LICENSE AGREEMENT, TERMS OF USE AND LEGAL DISCLAIMER

IMPORTANT NOTICE. Read this License Agreement, TERMS OF USE AND LEGAL DISCLAIMER (THIS “AGREEMENT”) carefully before downloading or using this Meal Plan. BY DOWNLOADING OR USING THIS MEAL PLAN IN ANY WAY YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD THIS MEAL PLAN, DO NOT USE THIS MEAL PLAN IN ANY WAY, AND PROMPTLY DELETE OR DESTROY ANY COPIES OF THIS MEAL PLAN IN YOUR POSSESSION.

0892427 B.C. LTD, a British Columbia Limited Company D/B/A “ketogenicgirl.com” and D/B/A “Ketogenic Girl” (the “Company”), grants you (“User”) a non-exclusive license to use the Ketogenic Girl 28 Day Accelerated Meal Plan and associated content (the “Meal Plan”) subject to the following terms and conditions.

LICENSE. Permission to use, copy, and distribute this Meal Plan for any purpose (except as restricted herein) is hereby granted upon payment of the license fee in full, provided that the above copyright notice and this Agreement appear in all copies of the Meal Plan. You shall not: (a) remove any product identification, copyright notices, or other notices or proprietary restrictions from this Meal Plan; (b) furnish this Meal Plan to another or in any other way transfer or use this Meal Plan for commercial or financial gain without the prior written approval of the Company; or (c) cause or permit modification or alteration of this Meal Plan. Purchase of the meal plans which are digital downloads fall under the following terms for refunds: https://www.ketogenicgirl.com/pages/disclaimer

TERM. This Agreement is effective until terminated. You may terminate it at any other time by destroying the Meal Plan, together with all copies thereof, except for the Disclaimer and Indemnification provisions, which shall continue. This license will also terminate if you fail to comply with any term or condition of this Agreement. Upon such termination, you agree to destroy the Meal Plan, together with all copies thereof.

COPYRIGHT/OWNERSHIP. The Meal Plan and the content therein are copyrighted materials belonging exclusively to the Company or its content suppliers and are protected by Canadian and international copyright law. You acquire only the right to use the Meal Plan and do not acquire any rights, express or implied, in the Meal Plan or media containing the Meal Plan other than those specified in this Agreement. The Company enforces its copyright interests to the fullest extent permitted under the law, and shall seek civil and criminal remedies where appropriate. All rights are reserved. and such materials and contents are not to be used without written authorization of the appropriate owner. All product names and trademarks mentioned herein belong to their respective owners.

DISCLAIMER OF WARRANTIES AND LIABILITY WAIVER. Reliance on any information appearing in tHE MEAL PLAN OR OTHERWISE PROVIDED BY THE COMPANY is solely at USER’S own risk. IN NO CIRCUMSTANCES SHALL THE COMPANY, ITS EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, BENEFICIAL OWNERS OR ANY OF OR ITS PROVIDERS (COLLECTIVELY, “COMPANY AFFILIATES”) be held liable for failure to diagnose or treat an illness, nor liable for failure to prevent future illness. Responsibility for any adverse effects that may result from the use or application of the information provided in thE MEAL PLAN OR BY THE COMPANY is expressly disclaimed. THE MEAL PLAN IS PROVIDED BY THE COMPANY ON AN “AS IS” BASIS. The Company does not guarantee that the information will be accurate and shall not be held responsible for any errors, omissions or inaccuracies. EXCEPT AS EXPRESSLY PROVIDED UNDER THE COMPANY’S REFUND POLICY, THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENT, PRODUCTS OR INDIVIDUALS INCLUDED OR LISTED IN THE MEAL PLAN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL THE COMPANY, OR ANY OF THE COMPANY AFFILIATES BE LIABLE TO A USER OR ANY THIRD-PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM THE USE OF THE MEAL PLAN, THE INFORMATION CONTAINED THEREIN OR COACHING, GUIDANCE, OR CONSULTATION PROVIDED BY COMPANY AFFILIATES. IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE PRICE A USER PAID FOR A PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY THE COMPANY, OR COMPANY AFFILIATES, SHALL CREATE A WARRANTY; NOR SHALL A USER RELY ON ANY SUCH INFORMATION OR ADVICE. This Waiver provision shall survive termination of the AGREEMENT.

Customers will receive a full refund or exchange credit towards other Ketogenic Girl products if returned in original packaging & brand new condition within 14 days of purchase. Digital products, which are purchased and downloadable such as ebooks and meal plans, or include access to coaching support groups online, are not eligible for return or refund.

For printed and shipped items, please contact customer service at contact@ketogenicgirl.com and return your shipped items to the supplied address.

NO MEDICAL ADVICE PROVIDED. User acknowledges that: neither the Company nor any of the Company Affiliates provides medical advice; User should promptly contact their healthcare provider if User thinks that he or she may have a medical condition; User should always seek the advice of qualified heath care professionals with any questions or concerns; and nutritional needs vary from person to person, depending on age, sex, health status, and total diet.

CONSULTATION WITH PHYSICIAN REQUIRED PRIOR TO BEGINNING MEAL PLAN. User acknowledges that, as with any nutrition regimes, the Meal Plan should be followed only after first consulting with his or her physician to make sure it is appropriate for your individual circumstances. As such, User therefore represents and warrants that prior to beginning the Meal Plan, User shall consult with his or her physician for confirmation of its appropriateness to his or her individual circumstances. Such representation and warranty shall survive termination of the Agreement.

ATTENTION: YOU MUST CONSULT YOUR PHYSICIAN PRIOR TO BEGINNING The Ketogenic Girl Meal Plan (THE “MEAL PLAN”) to make sure it is appropriate for your individual circumstances.

By I agree, you acknowledge and agree that prior to beginning the Meal Plan, you must consult with your physician to confirm that it is appropriate for you (if you have not already done so). You also acknowledge and agree that the failure to do so shall be in violation of the terms of the license agreement to use the Meal Plan, and shall be at your own risk.

SUITABILITY OF MEAL PLAN. User acknowledges that the Meal Plan is not intended for people under 18 years of age, pregnant or breast feeding women, underweight individuals or people with eating disorders or any health condition that requires a special diet.

INDEMNIFICATION. Users agree to defend, indemnify, and hold the Company harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, such User’s violation of this Agreement. This Indemnification provision shall survive termination of the Agreement.

GOVERNING LAW. The laws of British Columbia, Canada will govern this Agreement, without giving effect to any principles of conflicts of laws. User hereby irrevocably and unconditionally consents to submit to the jurisdiction of British Columbia for any litigation arising out of or relating to use of the Meal Plan (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in British Columbia courts and agrees not to plead or claim in any British Columbia court that such litigation brought therein has been brought in an inconvenient forum. In the event that the laws of a jurisdiction other than British Columbia are determined applicable by a court of competent jurisdiction court and such jurisdiction does not allow an exclusion or limitation of liability for consequential or incidental damages, such liability is limited to the fullest extent permitted by law.

AMENDMENTS. The Company reserves the right to make changes to these disclaimers, terms and conditions at any time, with notice to User by email or as otherwise allowed by law.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY CALL EMERGENCY MEDICAL PERSONNEL IMMEDIATELY TO RECEIVE PROMPT MEDICAL ATTENTION.

USERS SHOULD ALWAYS CONSULT A QUALIFIED PRACTITIONER BEFORE BEGINNING ANY NEW DIET OR EXERCISE ROUTINE.

KETOGENICGIRL.COM RESPECTS THE SAFETY AND WELLBEING OF ITS VISITORS AND THEREFORE DOES NOT PROVIDE DIAGNOSES OR MEDICAL ADVICE.

Before starting any new diet and exercise program please check with your doctor and clear any exercise and/or diet changes with them before beginning. I am not a doctor or registered dietitian. I do not claim to cure any cause, condition or disease. I do not provide medical aid or nutrition for the purpose of health or disease and claim to be a doctor or dietitian.

This is merely an opinion blog. The information held on this blog is merely the opinion of a laymen individual. The research and information covered in this blog is open to public domain for discussion and in no way breaches or breaks the boundaries of the law in any country. I am a self taught food blogger only, and not a certified nutritionist, doctor nor do I claim to have any formal medical background. I am not liable, either expressly or in an implied manner, nor claim any responsibility for any emotional or physical problems that may occur directly or indirectly from reading this blog.

I am in direct ability and use of conversation under following articles.

(9) A person who does not hold himself or herself out to be a dietitian or nutritionist when that person furnishes nutrition information on food, food materials, or dietary supplements. This Article does not prohibit that person from making explanations to customers about foods or food products in connection with the marketing and distribution of these products.

(10) An herbalist or other person who does not hold himself or herself out to be a dietitian or nutritionist when the person furnishes nonfraudulent specific nutritional information and counseling about the reported or historical use of herbs, vitamins, minerals, amino acids, carbohydrates, sugars, enzymes, food concentrates, or other foods. (1991, c. 668, s. 1; 1995, c. 509, s. 135.2(s).)

Again, you are not on the website of a nutritionist or dietitian. If you wish to do so please contact a board certified professional in your state.

Tone Device Terms & Conditions

READ BEFORE USING TONE

Tone Terms of Purchase & Use

Revised: December 14, 2021

Introduction

0892427 BC Ltd. D/B/A Ketogenic Girl, a British Columbia limited company (“Ketogenic Girl”, “we”, “our”, or "us") would like to introduce you (“you”, “your” or “User”) to the Tone device ("Tone"). The use of Tone shall be referred to herein as the “Services”. It is important that you read and under these terms and conditions (“Terms”). You may use the Services only in accordance with these Terms. If you do not agree with these Terms, do not use Tone and contact Ketogenic Girl or the vendor who supplied your device immediately about returning Tone for a refund.

Tone is a Wellness Product. It is Not an Approved Medical Device

Tone is a wellness product intended to provide metabolic reading and tracking. It is not a medical device and has not been approved by the U.S. Food and Drug Administration or any other regulatory body. Tone does not diagnose, treat, cure or prevent any disease, or otherwise assist in these activities. By using Tone, you agree and acknowledge that the use of the Services is at your own risk.

This device is only for adult use and not by children or minors. As such it has not been certified for use by children or minors and such use is prohibited.

See full terms and conditions regarding refunds & exchanges prior to purchasing.

*Please note if you are ordering from outside the US, your country may or may not charge customs duties. Customs duties are outside of our control. We may not be able to ship to your country due to shipping restrictions.

Returns and Exchanges Policy

The TONE device is eligible for return within 14 days of purchase if and only if it is still sealed in the original packaging. Once the plastic seal is broken or opened it is no longer eligible for return due to hygienic reasons. If you would like to return it sealed in original packaging, please contact us using the contact form with the subject line “Sealed Return” and your order number for assistance.

If the device is defective for any reason excluding damage from personal use, please contact us using the contact form with the subject line “Defective Device” and we will gladly assist you with troubleshooting. If the device is defective due to manufacturing error, we will issue you a return form to ship the device back to us. We will then examine and test the device for malfunction to determine the error and repair it for you if it is able to be repaired. It cannot be exchanged for any other reason due to the aforementioned hygiene reasons. This policy for exchanges excludes any malfunction from personal wear and tear or negligence, or not following the manual directions and precautions for use. Shipping is non-refundable and is not included for returns, unless the device is assessed to be malfunctioning and is repaired, in which case we will issue a refund for the shipping.

Ketogenic Girl Does Not Provide Health Related Advice. Consult a Physician Before Use.

Ketogenic Girl does not provide any professional health related advice or any medical diagnoses. For this reason, any information acquired from the use of the Services is not intended to be, and should not be deemed as, medical or other health-related professional advice, diagnosis or treatment. Furthermore, it is not intended as a substitute for medical or professional advice, diagnosis, or treatment. Prior to using Tone you must consult with your physician to confirm that Tone is appropriate for you. Failure to do so is a violation of these Terms.

Use by Minors Prohibited

The Services were designed to be used only by healthy individuals who are over the age of 18. No person under the age of 18 years old should use any of the Services.

Disclaimer of Warranties

Ketogenic Girl does not warrant or make any representations regarding the use or the results of the Services. You agree and acknowledge that the use of the Services is at your own risk. Ketogenic Girl does not warrant or make any representations regarding the results of Tone or the accuracy of your data. The Services are provided on an “as is”, “with all faults” basis without any warranties or conditions of any kind, express or implied, including but not limited to implied warranties of use, merchantability or fitness for a particular purpose or function. To the fullest extent of the law, Ketogenic Girl disclaims and makes no representations or warranties as to the accuracy, availability, effectiveness, quality, usefulness, reliability, truthfulness, suitability, or completeness of the Services.

Limitation of Liability and Indemnification

Use of the Services is at your own risk. Ketogenic Girl does not endorse or assume any responsibility for any decision made or action taken in reliance on the Services nor any loss, injury, harm, or damage arising from the Services. By using Tone, you agree that Ketogenic Girl, including its officers, directors, shareholders, employees, subcontractors, and agents (collectively, the “Relevant Parties”) shall not be responsible for or liable to you for any claim, loss or damage arising from your use of the Services or any reliance on any information or suggestion provided thereby. No action may be brought for any breach of these terms more than eighteen (18) months after the cause of action has arisen, unless the relevant jurisdiction prohibits such limitations of claims, in which case it shall not apply. These disclaimers, exclusions and limitations apply to all claims for damages, whether sounding in breach of contract, negligence, tort, warranty, strict liability or otherwise. In no event shall the cumulative liability of Ketogenic Girl or any of the Relevant Parties to you exceed the amount you (or in the case of a gift, the amount the giver) paid for the Services (if any). You agree to defend, indemnify, and hold the Ketogenic Girl and the Relevant Parties harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms.

Governing Law

The laws of British Columbia, Canada will govern this Agreement, without giving effect to any principles of conflicts of laws. User hereby irrevocably and unconditionally consents to submit to the jurisdiction of British Columbia for any litigation arising out of or relating to use of Services (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in British Columbia courts and agrees not to plead or claim in any British Columbia court that such litigation brought therein has been brought in an inconvenient forum. In the event that the laws of a jurisdiction other than British Columbia are determined applicable by a court of competent jurisdiction court and such jurisdiction does not allow an exclusion or limitation of liability for consequential or incidental damages, such liability is limited to the fullest extent permitted by law. If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision. These Terms contain the entire terms and conditions governing the use of Tone and supersedes any and all prior written or other arrangements or understandings. Terms may be altered or modified by Ketogenic Girl from time to time in writing. Notices to you may be made via email or regular mail. The Services may also provide notices of changes to these Terms or other matters, by displaying such notices or by providing links to such notices. Without limitation, you agree that a printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Returns and Exchanges Policy

The TONE device is eligible for return within 14 days of purchase if and only if it is still sealed in the original packaging. Once the plastic seal is broken or opened it is no longer eligible for return due to sterile and hygienic. If you would like to return it sealed in original packaging, please contact contact@ketogenicgirl.com with the subject line “Sealed Return” and your order number for assistance.

If the device is defective for any reason excluding damage from personal use or acts of God, please contact contact@ketogenicgirl.com with the subject line “Defective Device” and we will gladly assist you with troubleshooting. If the device is defective due to manufacturing error, we will issue you a return form to ship the device back to us. We will then examine and test the device for malfunction to determine the error and repair it for you if it is able to be repaired. It cannot be exchanged for any other reason due to the aforementioned hygiene reasons. This policy for exchanges excludes any malfunction from personal wear and tear or negligence, or not following the manual directions and precautions for use. Shipping is non-refundable and is not included for returns, unless the device is assessed to be malfunctioning and is repaired, in which case we will issue refund for the shipping.

Air Travel Safety

Always consult the safety requirements of your airline before travelling with the Tone. The Tone contains rechargeable lithium ion battery. Most airlines allow personal electronic devices in the cabin only. The device must be turned off and not used during the flight. It must be carried in a travel case that prevents it from accidentally turning on during travel. See more requirements here on the FAA website:

“You can carry your device on a plane. Keep it in the cabin, but no use allowed! Learn more from FAA on how to safely pack your for air travel. #PackSafe www.faa.gov/go/packsafe”